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- How long will it take to receive my order and how much will it cost?
- Special handling
- How do I return my order?
- How can I change the delivery address after I have placed my order?
- How do I search for a book?
- How do I order?
- How do I use a purchase order?
- What if I have a question on my order?
- How do I get a quote?
How long will it take to receive my order and how much will it cost?
- Shipping charges are based on when you need the book. Charges are calculated on a unit basis.
- Delivery time within the continental U.S. is guaranteed based on the assumption that the book is in stock at the publisher. (OrderPoint is a book ordering service and does not keep stock on hand.) If there is a stock problem (publisher out-of-stock, out-of-print title, not yet released title, etc.) we will notify you within 24 hours by e-mail.
- Delivery time is not guaranteed on international shipments.
- Delivery time does not include the day of order. The day of order is considered to be any order placed between 12:00 AM to 11:59 PM CDT.
- If multiple titles are ordered, your order will be shipped complete. Any delayed titles (publisher out-of-stock, out-of-print title, not yet released title, etc.) will not hold up a shipment. We will notify you of any problems.
- Shipping charges are guidelines - they might be less.
- We ship only to street addresses, with the exception of APO and FPO addresses.
For an exact total on shipping or timing of delivery, please contact info@orderpoint.com or call 800-999-9174.
Shipping Charge Calculations:
Tier I, Upper Midwest
Delivery time for shipments to all of Minnesota, northern Iowa, eastern North & South Dakota, and western Wisconsin.
Tier I First unit Each additional unit 6 + business days $8.00 $.50 4-5 business days $16.00 $4.00 2-3 business days $32.50 $6.00
Tier II, National
Delivery time for shipments to all points in the U.S. except Tier I locations, Alaska, and Hawaii.
Tier II First unit Each additional unit 6 + business days $8.50 $.50 4-5 business days $16.00 $4.00 2-3 business days $32.50 $6.00 Tier III, Alaska & Hawaii
Alaska and Hawaii destinations are shipped by either the "4-5" or "2-3" business day option.
Tier III First unit Each additional unit 4-5 business days $16.00 $4.00 2-3 business days $32.50 $6.00 Tier IV, International
International shipments, including APO and FPO addresses. There is no guarantee on timing. Please let us know if you have any specific shipping requirements.
NOTE: International rates are estimated. E-mail us with your location for exact shipping charges.
Tier III, International First title Each additional title UPS International $45.00 $7.00
Special Handling
Sometimes you’ll need a book immediately, or in your hands by a certain date. Use the Special Handling form on the Shipping Information portion of the checkout to tell us the exact date or special circumstances of your order and we will do what it takes to get the order to you by the requested date. You can also call us at 800-999-9174 with any special instructions or requests.
How do I return my order?
Call (800) 999-9174 or e-mail us at info@orderpoint.com with the following information:
- Invoice number
- Title of item being returned.
- Reason for return.
We will provide you with a return authorization number. Customer is responsible for shipping charges for both the original shipment to you, and the return shipment to OrderPoint.
How can I change the delivery address after I have placed my order?
In many cases, OrderPoint can have your package re-routed to a different shipping address even after we have sent out the package. There is a $15.00 charge for this service. Please call (800) 999-9174 for details.
How do I search for a book?
General tips
- Try to omit special characters (such as apostrophes, dashes, commas, parentheses, and quotes) if you are getting no results
- Instead of entering every word of a very long title, try entering just a few of the most unusal words.
- For titles with numbers, try spelling the number or use it numerically. For example try "7" or "seven" to cover all possibilities.
- To narrow the results, you can choose the "Exact start of title" option on the Advanced search page.
- Use "*" as the wild card indicator either before or after the core word or number. For example, "Fitz*" or "*gerald" will both retrieve Fitzgerald.
- You can sort your search results either 1) alphabetically by title or 2) alphabetically within year of publication, with the latest year first.
- Articles such as "the," "an" and "a" can be included or excluded.
- Entries do not have to be case sensitive.
Keyword search
Enter any combination of keywords. Keywords will search title, subtitle, author, publisher and category. Use "*" as the wild card indicator.
Title word search
Enter any combination of title words. The order of words is not important. Use "*" as the wild card indicator.
Start of title search
Enter the exact start of title.
Author search
- Use last name, or first and last name the order is not important.
- Use "*" as the wild card indicator either before or after the core name. For example, "Fitz*" or "*gerald" will both retrieve Fitzgerald.
- You can also search for multiple authors.
ISBN "International Standard Book Number"
- An ISBN is not required.
- If you don't know the entire ISBN you can use the wildcard key "*" before or after your core number. For example, 002907* gets you 002907052x and 0029072115.
- Dashes and spaces are optional.
How do I order?
OrderPoint's database is easy to use; just put in your title, or author, or even just a keyword, and press "search." A list of titles based on your criteria will appear. Select any books you wish to purchase and they will be dropped into your shopping bag where you can make any last minute changes. If everything meets your approval, you will be then directed to checkout, where the final order processing will take place.
How do I use a purchase order?
OrderPoint offers customers the additional choice of placing orders using purchase orders, in addition to credit cards.
For current OrderPoint customers wishing to use purchase orders:
1) Please e-mail us at info@orderpoint.com or call (800) 999-9174, and note your account number to us. We will use current billing and shipping information for that account. Please note in your communication if there are any changes.
2) Setting up your new on-line OrderPoint account will take a day or two. We'll let you know by e-mail when you can start using purchase orders for on-line purchases.
3) Orders can still be placed by credit card pending authorization.
For new customers wishing to use purchase orders:
- Please sign in.
- Please fill in the information on Account Information page.
- Please mail or fax to us on your company letterhead three credit references including your bank information. A notice of account authorization will be e-mailed to you giving you the opportunity to use purchase orders in the future.
- Account terms are Net 30 days.
- Orders can always be placed by credit card pending authorization.
What if I have a question on my order?
Contact customer service. We take calls (800) 999-9174 and faxes (800) 730-6911 and e-mail info@orderpoint.com. Customer service is our specialty: if you have questions, need clarifications, want to change an order, or just need to hear a friendly voice, get in touch!
How do I get a quote?
For a quantity purchase, you can call, fax, or e-mail your request to info@orderpoint.com.
For a quote via our Web site:
- Sign in.
- Search and select your titles.
- Go to the shopping cart and enter your quantity.
- Any discounts will be calculated on your unit cost.
What we do
Get the dragons off of your desk and give them to us – you’ve got better things to do!
Contact us
General information, billing, quotes, quantity purchases: info@orderpoint.com
Questions on an order already placed: info@orderpoint.com
Set up a Net 30 account to use a purchase order: mike@orderpoint.com
Voice: (800) 999-9174 or (612) 920-4171
Fax: (800) 730-6930 or (612) 922-7556
OrderPoint, Inc.
3405 W. 44th Street
Minneapolis, MN 55410
USAQuick & Easy request for information
To get a quick answer to your book request without searching the catalog, let the professional researchers at OrderPoint do the work for you. Just enter your information on the Quick & Easy form and submit - we'll get back to you within 24 hours and at that point you can make the determination whether to order or not.
Why do I have to sign in?Signing in will identify you to OrderPoint. Once you have set yourself up as a customer, there will be no need to enter billing or shipping addresses again, unless there is a change to be made.
Your user name and password are not case sensitive.
If you forget your password, you may either e-mail us at info@orderpoint.com, call at (800) 999-9174, or simply set up a new account for yourself.
OrderPoint, Inc.
Phone: (800) 999-9174 -or- (612) 920-4171
Fax: (800) 730-6911 -or- (612) 922-7556
E-mail: info@orderpoint.com©Copyright 1998-2010 OrderPoint, Inc.
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July 29, 2010